Carer’s Allowance Digital Service

Date: Thursday, January 14th 2016
Categories: All Leicestershire

The Carer’s Allowance Digital Service is a simpler, clearer and faster way to make a claim or report a change of circumstances. Over 360,000 carers have now used the service with a satisfaction rate consistently around 90%.

How to access the service

Visit: gov.uk/apply-carers-allowance

What happens after you submit your claim?

Your online claim will be received by the Department for Work & Pensions (DWP) as soon as you submit it. The Carer’s Allowance Unit will start processing your claim and will write to the person you care for, to let them know you've made a claim. If you've given DWP an email address, you'll receive an email confirming they've received your claim.

What help is available?

You'll find help guides to answer your questions, the option to check your eligibility up front, so you know Carer's Allowance is right for you, and a helpline number where a skilled agent will provide you with additional support to guide you through your claim.

Report a Change of Circumstances

You can also report a change of circumstances online; for example if you:

Start or leave a job
Stop being a carer
Take a holiday or go into hospital
The person you care for goes into hospital or takes a holiday

Visit: gov.uk/carers-allowance-report-change

Some benefits of using the Digital service to make a claim

Available 24 hours a day 7 days a week
Only takes around 20 minutes to complete
Arrives immediately at the Carer’s Unit once submitted
Can be used on a mobile phone or tablet device
Does not require a signature or a password
Has mandatory questions to ensure the right information is captured
Opportunity to check the answers before submitting the claim