Feedback from carers - what you think of our service

Date: Wednesday, August 21st 2013
Categories: All Leicestershire Activities & Events Groups & Forums

We've had some great feedback from carers about the service we provide, so we thought we'd share it with you:

A carer contacted us after picking up our leaflet in her GP surgery five weeks ago. She had been drumming up the confidence to call us. After a very lengthy conversation and us listening to her, she said that she was so pleased she called and we made the whole experience of talking to us very easy and she felt better and more empowered.

Another carer rang to say how grateful she was for the information we sourced for her. She said she was glad to know we are here if she has any more queries.

Here are some of your other comments:

"Thank you so much for your help, it’s really appreciated and it was good to talk to you face to face on Skype."

"Since moving to Market Harborough we have been overwhelmed by the support and help we have had from everyone including Support for Carers and VASL's transport scheme."

"It s been so nice to speak to someone who understands on the other end of the phone. You’ve been absolutely wonderful and so pleasant."

"You have been a life saver for me."

"Thank you so much for getting the help I needed, I don’t know what I would have done without your support and help."

"I am just writing to say how comforting I found your carers' newsletter. I am very lucky as I received a 'hard' copy and today an on-line copy."

“I’m so glad I came along, everyone was so friendly and it’s good to know I’m not alone. Made me feel good for the rest of the day. I will definitely be coming to future meetings.” (Comment from a carer who attended a support group for the first time.)

“I always feel better after talking to Sue (telephone befriender) she really cheers me up and I look forward to her calls.”

"When I read your newsletter, I thought wow, that’s the sort of information I want. Your newsletters are really useful." (The carer has been able to share this information with another organisation who in turn have shared it with their members.)

"Thanks to you I don’t feel so alone."