Public asked for reasons why they attend A&E
Date: Wednesday, August 21st 2013
Categories:
Leicester City Clinical Commissioning Group (CCG) is asking people why they attend accident and emergency at the Leicester Royal Infirmary instead of their GP or other NHS service as part of a project to better understand how and why people use local health services.
The survey, which consists of 23 questions, aims to gather information on how many people already registered with a GP attend A&E as well as when and why they went to A&E particularly if they may have been treated more appropriately by another part of the NHS.
An engagement period with patients and members of the public started on Monday August 19th and will continue for the next three months. At the end of the period the data will be collected and used to better understand patients’ issues around accessing local services and will help to inform targeted work in different areas of the city.
The survey also presents people with a list of common health conditions and asks them to tick where they would choose to go for treatment for each condition. The survey outlines the many health services that people can walk in to in Leicester. These include the Urgent Care Centre and 8-8 health centres. It asks people for their views on renaming the services so they are easier to identify and can be used more effectively by the public.
Dr Avinashi Prasad, co-chair of Leicester City Clinical Commissioning Group and lead for unscheduled care, said:
“The aim of the exercise is for us to gain a full picture of the reasons behind A&E usage from a patient perspective. The results from the survey will help us better understand how and why patients use the service, and highlight any current underlying issues, that may need to be addressed.
“We don’t want patients having to wait hours to be seen at A&E. It’s not only an inconvenience for them but it may also mean that staff spend more time than they should looking after patients who do not need emergency care rather than focussing on those who need it most.”
To take part in the survey, please request a copy from your GP surgery. Or click here to complete the survey online.
Translations, large print and easy read versions are available on request by calling 0116 2954159 or emailing [email protected]
Alternatively, click here for an easy read version.
The survey will close on 1st November 2013.
The CCG is also keen to hear patient’s views on their own experiences of A&E. To support this, people are encouraged to visit the Patient Opinion website to leave feedback and share their stories and experiences of A&E, both good and bad. This information will help shape future local services.
(0) Comments:
There are no comments for this news item yet. Why not start the discussion? - use the form below:
Commenting is not available in this channel entry.
